9 Types of Web Portal with Example

Want to know the different types of web portal?

Let’s start with basics.

What is a Web Portal and Why Do You need one?

A web portal is a web-centric platform that gathers information from multiple sources and combines it into a single user interface. Web portals are also popular as web gateways, portal websites, or portal sites. They represent an organization’s digital capabilities, be it internal or external.

What began as simple web portals in the early 90s have today emerged as platforms supporting digitized customer experience initiatives. A web portal provides at least one or many of these four essential services:

• Search engine
• Links to other related sites
• Personalized content
• Email

Web portals are the main hub for communication and information. There are different types of web portals that provide users with the most relevant information for their context. Below we will look at 9 different types of web portals.

Different Types of Web Portals

Most people with access to technology are familiar with the concept of a web portal but are unaware of the types of portals and that they exist in a separate format from that of a website.
The following segment will walk you through the defining features of each.

1. Customer Portal

A customer portal refers to a self-service web platform that helps your customer with a single point of personalized access to organizational data that is applicable to them. This includes invoices, policies, orders, deliveries, and online payments. You can use customer portals 24/7, 365 days a year, on your desktop or mobile device.

For instance: Clinked is one of the examples of web portals with a business platform that enables focus team collaboration and knowledge sharing.

Features to Integrate with Customer Portal

Feature	Description
Single and Secure Sign-In	The secure and easy sign-in option is a basic customer portal feature. Once the user signs in, the portal can provide a customized dashboard for all other personalized functions.
Knowledge Base	This feature allows customers to easily go online, search for their issues, and read related information to solve their problems.
Forums	This is where your customers connect with one another and your business. Having custom web portal services like forums makes customers use your portal more.
Multi-Language Support	With businesses having a global presence, having multi-language support is essential for your enterprise to grow and allow people from multiple backgrounds to connect with your brand.
Real-Time Notifications	Another important feature that allows you to send timely notifications about any new features, videos shared, articles shared, or new service times.
Payment Module	Online payments are the new normal. Adding multiple payment modules to your web portal facilitates the customer with multiple paying options.

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2. Corporate Portal

A corportal or corporate portal is a website within the organization that is used for passing information internally to employees, customers, and partners. The web-based platform, an enterprise portal, is used for internal training, knowledge gateway, collaboration on business processes, team engagement, and sharing interfaces. If you are looking to create a corporate portal for your business, tap into expertise of the top web portal development company in Canada who has experience to create custom web portals.

For instance: SharePoint is a Microsoft-based platform for building web applications. The most valuable features of SharePoint Online are content management and document management. With its wide range of capabilities like collaborating data, managing documents, and files, creating websites, managing social networking solutions, and automating workflow, even nontech users can easily navigate the system.

Features to Integrate with Corporate Portal

Feature	Description
Customization	This feature allows your organization to match services and information with the authorized users based on their profile and user rights.
Integration Flexibility	In this feature, corporate portals not only integrate information from different sources but can also merge multiple portals and portal pages.
Analytics and Reporting	This feature helps managers in tracking user behavior and peruse audit logs.
Personalization	This feature allows you to personalize things on enterprise portals based on roles and job functions.
Access Controls	Features like two-factor authentication, single sign-on (SSO), and VPN capabilities help in strengthening the secure access of the corporate online platform.
Categorization and Collaboration	The internet portal can categorize all information and allow users to collaborate irrespective of their physical location.

3. Education Portal

Education or student portals are specially designed websites that allows a host with various educational services. Educational Web Portals provide a variety of eBooks, articles, journals, research papers, online courses, and other educational resources. Providing a user-specific and personalized content are some of the core functionalities of the education portal. If you are looking forward to create an education portal for your business, hire web developers to get custom education portal.

For instance: EDX This education web portal is founded by Havard University and MIT and is one of the most preferred web portals for students. Considered top global rankers, it offers high-quality courses from the best universities and institutions to learners across the globe.

Features to Integrate in Education Portal

Feature	Description
Unique Account Creation	This entry point feature will help students, parents, or agents access only relevant documentation and features.
Custom Field Options	This feature allows you to customize each aspect of your student application fully.
Multiple Payment Gateways	Adding multiple payment gateways to your web portal facilitates the customer with multiple paying options and takes care of your business needs.
Additional Student Recruitment Tool	This feature helps in streamlining the workflow processes. Also supports another onboarding process.
Monitoring Controls	This feature is essential to streamline operations and provide optimum customer engagement from start to finish.
Integrate with CRM	This portal feature helps you get information about all registered users, and you can monitor your leads in one place.

4. Informational Portal

Informational portals usually provide information that is attractive to various recipients. Their workflow management includes providing internal and external access to public information and focuses primarily on designing possible paths and scenarios of user visits to the website.

For instance: The New Yorker is one of the best examples of an informational portal that has informational sections like news, culture, books, and technology. It has a number of stories, news, and articles which leads to high traffic on day-to-day basis.

Features to Integrate with Informational Portal

Feature	Description
Content	This feature provides centralized and easy access to information and documents. Also helps with quick content search and authorization ability.
Collaboration	This feature is provided to support a specific piece of work or project.
Integration	With the help of this feature, functionality from many portals is brought together into the main portal.

5. HR Portal

An HR portal is an internal access point for an organization’s employees to access various HR-related and other information about their workplace. It is also a gateway for potential applicants and external job applicants. HR portals are usually dynamic and interactive web applications and do not restrict themselves as access points to sensitive data and workplace information.

For instance: Monday.com is an HR web portal that enables HR teams to run all the HR processes hassle-free with drag and drop functions. With this tool, hiring managers can track applicants and record all the relevant contact details easily. If you’re exploring other options, you might be interested in checking out some monday.com alternatives that offer similar functionalities but with their unique features and benefits.

Features to Integrate with HR Portal

Feature	Description
Onboarding and Introduction Packets	This feature can help new employees with information on onboarding and other relevant details that HR shares with new employees. It can also be a place for the present employees to refresh themselves.
Policies and Procedures	This feature can include company values, handbooks, social media policies, forms, grievance procedures, and diversity policies.
Job Description and Recruitment processes	This feature employee portal will include information about employee salary and performance reviews, organizational charts, and internal vacancies.
Benefits and Entitlements	A place where all information about benefits, including wellness incentives, insurance, retirement plan information, and annual leave procedures, will be given.
Links to Company News and Announcements	This section will publish all news related to the company and other announcements.

6. eCommerce Portal

eCommerce portals are business applications where buyers and sellers trade. Manufacturers and distributors launch commerce portals to route their buyers into an online channel. The web portals streamline the purchasing process by facilitating bulk orders and enabling volume-centric pricing depending on the business needs.

Skullcandy sells earbuds, headphones, and accessories that connect people to music. Their website makes it easy to see why they’re so popular. The entire site has its signature black background, contrasted by images full of bright colors.

Features to Integrate with eCommerce Portal

Feature	Description
Pricing and Catalog Personalization	This feature will help with automated pricing rules, custom catalogs with pricing, and minimum and maximum order volume by the customer or store.
Corporate Account Management	This feature helps with self-administration, corporate account hierarchy, user logs and permissions, per-user requisition lists, multiple lists of quick orders, and shipment to different locations.
Facilitated Ordering Process	This feature helps in bulk ordering, volume-based pricing, order export before submission, and multiple requisition list per customer account.
Payment Flexibility	This feature includes payment on account, check or money order, credit card payments, and purchase orders.
Analytics	This section would showcase reports for negotiated quotes, sales team performance, sales reports per various criteria, and balance and credit limits per buyer.

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7. Government Portal

Government portals help in easy interaction between citizens, enterprises, and the government. These web portals are knowledge management portals that offer multiple contents, such as information on payment for bills and parking tickets and other personalized information based on the citizen’s address.

For instance: India.gov.in is an Indian government’s web portal that provides information and online services from government sources. This website is accessible from a single point and is also known as the National port of India.

Features to Integrate with Government Portal

Feature	Description
A Prominently Displayed Search Function	This feature will include a proper search bar on every page of the particular domain, making it quick and easy for the users to find what they are looking for.
A Blog and Social Media Integration	This feature is great for disseminating emergency information. It also acts as a community portal where the audience can talk back to you easily.
Contact Information	This feature is an important aspect of government web portal development. It will have emergency phone numbers for users to quickly get in touch with the agency.
Events Calender	This feature will help keep residents updated on upcoming events and meetings within the agency and the community.

8. Healthcare Portal

A healthcare portal, also known as the patient portal, is an online platform for your health care. The online web tools help track prescriptions, health care provider visits, test results, and billing. You can also seek information about health-related issues from a healthcare portal.

For instance: Regional One Health is one of the best healthcare websites that showcases a variety of video storytelling. Through this web portal, the patients can get facility tours and treatment videos to heal the pain.

Features to Integrate with Healthcare Portal

Feature	Description
Doctor Visit Arrangement	This feature includes scheduling appointments online, a detailed history view, an upcoming appointments view, and automated appointment reminders.
Patient Access to Health Information	This feature has encrypted and password-protected login, health history, lab test results, discharge summaries, treatment, procedures, and medication plan view.
Secure Doctor-Patient Communication	In this feature, messaging between a doctor and patient, video consultations, and after-visit patient surveys are all secure.
Payment and Insurance Management for Patients	This feature gives access to bills and online bill payments. Also includes an insurance coverage cases list.
Portal Administration	This feature allows portal access to new users and helps edit patients’ health and contact information. Also helps in uploading patient information from vendor portals.

9. Community Portal

A community portal is a centralized online platform that engages with selected community members and generates powerful insights based on their opinions and feedback on a particular issue. You can achieve this by using several quantitative and qualitative market research methods across different websites, such as ideaboard, surveys, polls, discussions, and topics.

For instance: MTI is a community platform that empowers members to connect and engage across different generations. Community users can check the content and expertise when they don’t attend personal meetings.

Features to Integrate with Community Portal

Feature	Description
Community Membership	This feature includes user self-registration, community membership programs, user profile storage, and rules for automated membership.
Social Engagement	Under this feature comes personal chats, video chats, online blogs, online polls, social media sharing tools, and topically structured online forums.
Knowledge Transfer and Training	This feature includes employee onboarding, professional development training, partner training programs and certifications, and marketing material for partners.
Event Management	Under this feature, there are video streaming services to hold online events and user personal calendars to schedule event participation.

Want to know in-depth about web portal features and benefits? Check this blog about – what is web portal to get a detailed idea.

Still, have questions? Check the frequently asked questions to know more.

Build a Web Portal for Your Business

Now that you have read the types of web portals with examples, you can understand that not all websites are portals, but all portals are websites. The benefit of a portal is that it takes care of related tasks all in the same corner of the internet. A web portal will always help your enterprise become more professional.

You will make it easier for your customers and partners to have a better business experience if you create a custom web portal. It becomes simpler for you to organize your site to enhance your search engine optimization and sales. Get in touch with us to build a custom web portal solution.