Custom Telehealth Platform To Simplify Healthcare Access

MedCall offers phone and video-based telemedicine consultations for general health and occupational injuries with specialized Emergency Medicine doctors.

How MedCall Advisors Benefits Our Client

We have developed a fully functional on-demand telehealth platform solution for the past 6 years with the latest PHP and Yii technology. This solution is developed for workers’ compensation, brokers, third-party administrators, and employers. Here is how MedCall helps these different users.

Worker’s Compensation: Employees received the highest quality treatment from physicians in the shortest time.

Brokers and Third Party Administrators: When the workers are injured on the job, MedCall directly allows them to communicate with an Emergency physician via video call or phone.

Employers: MedCall gives physician telehealth triage to employees to allow employees to get immediate access to healthcare.

Our team is continuously incorporating advanced features to enable workers 24/7 access to emergency care. The web portal brings together contemporary telemedicine technologies without compromising on quality care. Here are the highlighting benefits of MedCall Advisors.

The solution allows reaching physicians via phone or mobile app anywhere. According to MedCall’s official website, this solution helps to save $400 on average medical cost per injury which makes a significant difference in the patient’s overall budget.
Rather than visiting the doctor physically, this telehealth platform resolves more than 78% of visits online. Therefore, the users are saving 86% compared to traditional emergency department visits.
MedCall easily replaces other local care and traditional nurse triage programs as it provides planned expense, limited productivity loss, detailed data capture, and worker’s comp expertise, which no other solution offers.

Solution Provided

Custom Website Portal

Development Team

3 Team Members

Technologies

PHP | Laravel – 9 | MySQL

Time

6 Years

About MedCall

For urgent medical situations, MedCall Advisors and MedCallMD offer on-demand telemedicine care in the USA. Medical uses exclusive technologies to enable live audio and/or video consultations. The solution is for worker’s compensation, broker and third party administrators (TPAs), and employers. The solution delivers prompt care, medical services assist businesses and individuals in reducing medical expenses.

Additionally, the solution ensures the well-being and safety of our policyholders and their employees by helping them claim the process as easily and transparently as possible. The solution provides immediate access to 24/7 care as well as provide intake reports for every reported injury. That will help them initiate thorough reports and initiate clear documentation.

With the help of its emergency medicine-trained physicians, MedCall provides high-quality clinical treatment while reducing unnecessary and pointless visits to urgent care centers and/or emergency rooms. 50+ states include MedCall services such as Telehealth, Worker’s Com Injury Intake, and Employee Healthcare, which are accessible 24*7 and 365 days.

5000
Patients Consulted

96000+
Employers Insured

550+
Listed Physicians

The Challenges Faced by the Users

Here are some of the major challenges faced by the users before using the solution.

In the previous solution, users were facing performance issues while accessing MedCall. The performance of the web portal was not up to the mark. Also, the databases were unoptimized, resulting in an indexes slowdown in the entire portal. Therefore, it became necessary to update older technology to Laravel to retrieve the web solution to its original speed and keep the highest level of security.

Due to the unavailability chat feature and video call

Due to the unavailability of the 24*7/365 live chat feature and video call, it was not possible for the patients to book consultations with doctors. They are required to book an appointment and wait for longer hours before receiving the consultation. Due to the unavailability of the video calling feature it was difficult for the patients to get solutions in times of emergency. Due to this reason, patients had to wait for a longer time to connect with telehealth intake specialists which were delaying care and decreased patient satisfaction.

Prior to developing MedCall, users were struggling to get a consultation from the highest-quality physicians in a short amount of time. As users were required to manually search for physicians and book appointments, this process was taking a lot of time and resulted in dissatisfaction among employees.

MedCall Advisors

Screenshots

Technologies that Powers MedCall Advisors

Selecting right tech stack is essential to develop high-end web solution. Therefore, our web development team selected the latest technologies to develop scalable solutions. Check the following tech stack we have used to build MedCall.

PHP

MySQL

Laravel

Twilio

Quickblox

Sandrid

Redis

Features of MedCall for Admin

Manage doctors, patients, and workers compensation from one place using the MedCall Admin panel.

Doctor Management

Doctor management includes features like a doctor list, add doctor, and physician call tracking. To develop this feature, our developers added 2 sections, the first section is the filter and doctor list. It includes doctor code, type, doc name, and email. In short complete details to monitor, add, edit, cancel and delete doctor’s information.

Patient Management

To avoid the headache of managing patient reports manually, our team built the patient management module. Where you can easily manage the patient in one go. Even to find information about a specific patient, you can directly search it from the general search option as well.

Work Compensation Management

This feature is specially designed to focus on worker’s compensation and how it benefits injured and disabled workers. The entire section is focused on managing different information regarding worker’s compensation, injury, info intake, and report management.

Company Settings

The option lets you set up the complete details such as fee per location, monthly total fees, and permit to manage market savings as well. Manage overall costs like self-care, network primary care, and occupational medicine cost.

Chat Group

To keep doctors and operators in the loop, the chat group feature helps a lot. This feature is built to connect groups of doctors and operators together to make transparent communication. Easily create new chat groups, set the name, and add doctors and operators. Once created, manage the entire list by monitoring, editing, and deleting the list.

Data Logs

Monitor complete data such as entity type, action, and name of the entity from the data logs option. Know all the actions performed by the admin at a specific date. Delete the unnecessary logs. Ensure ease of use, high accuracy, and adaptability by maintaining data logs.

Features of MedCall for Worker’s Compensation

Efficiently book on-demand medical care, get detailed reports, and communicate securely with MedCall’s worker’s compensation solutions.

On-demand Medical Care

Imagine getting injured at your workplace and not having a physician around to consult you. Avoid that by having the access to professional physicians in the shortest amount of time.

Record Storage for 7 Years

Be worry free about the security of your data. All the communication between you and the physician will be completely confidential and secure. Even, the entire data will be stored for 7 years.

Monitor Patient’s Medical Data

Maintaining thousands of patients’ data manually is distressing. Monitor and export the injury, EHR, and LabReport data in the company in just a few clicks and make accurate decisions based on the provided data.

Features of MedCall for Doctors

Convenient Patient Consultation

Replace the traditional doctor-patient consultation with the contemporary one-to-one video consultation by directly communicating with the patient. Quickly send prescriptions directly from your account.

Efficient Report Management

Receive information about the injury, EHR, and lab reports and communicate with the patient accordingly. Secure patient records by managing a system of protocols and procedures throughout the data lifecycle.

Features of MedCall for Operator

Assign Doctors to Injury / EHR / LEMR

Get direct medical assistance from the panel. Search for the doctors based on the relevant information and assign a doctor to diagnose the patient’s problem.

Manage Company / Sub Company / Location based on Role Assigned

Easily schedule calls with doctors and free up time to focus on effective care delivery instead of time-consuming operations. Get assigned to the best insurance company without investing time searching for one.

Effective Collection of Information

Avoid adding the same information repeatedly. Collect all the data in a cohesive and standardized manner. Improve existing infrastructure and quality measurement by collecting medical data effectively.

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