Custom Salon Management Software To Automate Hair Salon Businesses

Salon CRM is a web-based all-in-one customer relationship management (CRM) solution to manage customers, salon owners, products, and licenses.

How the Salon CRM Benefits Our Client

Our team built an all-in-one salon booking software solution suitable for beauty salons, barbers shops, and nail shops. The beauty of this cloud-based salon management system is that it transforms your computer into a fully functional web and mobile responsive CRM for salon owners and customers. Here are the benefits for salon owners.

Attractive and powerful dashboard design helps salon owners to manage their business with clarity and increase their productivity by 2x
The software is integrated with EFTPOS creating a secured layer, ensuring optimum level of security and privacy
Easier to manage the booking of clients as the Salon CRM is integrated with customer app, which helps to maintain the flow of the customers

Solution Provided

Custom Salon CRM Management

Development Team

6 Team Members

Technologies

React.js | Node.js

Time

5 Months

About Salon CRM

Salon CRM is a custom CRM solution helping salon owners to manage their business seamlessly. Our Australia-based client wanted to help the salon businesses by offering them a solution, known as Salon CRM. Tailored specifically for the salon business this new POS software makes it easier for beauty and salon businesses to process payments and perform sales management efficiently.

It is challenging to manage a business, especially a salon where the owner is expected to stay longer hours. Therefore, it is essential for the salon business to choose the right products and maintain consistent income by satisfying customers. To solve all these challenges, a cloud-based Salon CRM solution has been developed. After signing up for the licensed version, it will be easier for the salon owners to manage their entire business under one roof.

Appointment Scheduling

Advanced Earning Reports

Secured EFTPOS Integration

The Challenges Faced By the Salon Business Owner

Here are the challenges faced by the salon business owners prior to using Salon CRM.

When our client initially started the salon business, he faced challenges in appointment scheduling, client data management, inventory management, and payment processing. A solution was required to manage the entire salon business management. Even, salon owners were required to hire accountants and managers to handle their business before.

Payment processing is the core part of any business, especially when there is a need to manage daily transactions. Before developing salon management, it was challenging to handle and manage multiple transactions. Even security was a major concern as well.

Another challenge was business scalability, when the Salon CRM didn’t exist, it was challenging for the client to grow from 10 customers to 100. Because there was no platform to manage the business operations. The entire business management was being managed offline, literally on paper.

Salon CRM: Our Salon Customer Relationship Management Solution

Technologies That Powers Salon CRM

Choosing the right tech stack is essential to developing a scalable web solution. Our web developers have carefully picked the right technologies and tools which are perfect for this project.

React.js

Node.js

MySQL

EFTPOS

Twilio

Features of Salon CRM for Salon Owners

Every feature of Salon CRM is crafted to solve business complexities in mind. Just log in and start managing your business. It is that simple.

Manage Salon Products and Services

Be worry-free when it comes to managing products and services. Easily add products and services in one place. Make it easier for the customers to enter exact charges into the system and at the checkout page as well.

Manage Bookings

Handle your customer booking easily with the Salon CRM. Directly access all the bookings from customers that are included in the store. Even, make changes to any booking, easily add or remove services clients have signed up for, and update the price in real-time.

Manage Reviews and Promotions

Offering discounts is a great way to attract new clients and keep older ones. But how do you manage promotions and discounts? Create and apply promotions with our POS. Make a code for a coupon and give the best offers to your customers.

Advanced Report Management

Being a salon owner, you will surely get this question, how well is my business doing? The answer lies in earning reports. By simply checking the reports and payment history, you will be able to manage earnings and spending in one go.

Features of Salon CRM for Admin

To manage Salon CRM, the admin charges a certain amount from salon owners. By logging into the admin panel, the admin will clearly manage the salon owner and earnings. The following are the key features of the admin to manage Salon CRM.

Earning Report

From the dashboard, the admin can easily export earning reports in CSV and PDF files. There is a facility to generate the report between the specific date as well. The report contains important information for the admin to understand the overall business of salon owners.

Add New Salon Owner

Add a new salon owner by adding the basic details such as name, and email address. Being an admin you can upload the business logo, and add the Tyro configuration terminal ID and merchant ID of the salon owner for easier payment integration.

Manage Salon Owners

The dashboard helps you to manage salon owners. The dashboard will clearly show different fields such as the owner’s name, license number, license start and end date, license cost, and profile status as well. Even, activate and deactivate profile directly from the panel as well.

Create Salon Owner’s License

To activate Salon CRM for a salon business, simply click on Create License button. Once clicked, the screen will show the license start and end date. Select both dates and add the license cost. The license number will be generated there, the license number is sharable with the salon owner as well.

Manage Licenses

License management is the key feature of the admin panel as the overall salon earning is dependent on the license cost. Easily view, add, delete, and search by adding the license number.

Manage Earnings

Being an admin you can export earning reports in CSV and PDF format. Easily check salon name, owner’s name, license number, license start and end date with license cost. Even, set the filters to generate a report between a specific date.

Features of Client App

Salon CRM permits online booking directly from the mobile app. There is no need to visit the salon manually or call them repeatedly just to book an appointment. With just a few taps, clients can book an appointment instantly. Following are the top features of the client app.

Scan QR

Just by scanning the QR code, users can register and book their appointment. The salon will have a specific QR code for the user to scan, after scanning the web form will open and redirect them to the login screen to book an appointment.

To register, users can simply scan the QR code, and add their name, mobile number, and DOB. Once confirmed, the user will be asked to choose the service. The list of services will be created by the salon owners. Just by tapping the continue button, the user can confirm the service.

Service Details

Once confirmed, the user will see the summary of the service name, its cost, and the total payable cost. There is an option to modify the service. Once confirmed the user will see the confirmation message and be redirected to the review screen.

Review Submission

Once the service is marked as completed by the salon owner, users will receive an SMS with a link to submit the review if they wish to. Users can rate the salon from 5 stars. Even if the user gives more than 4-star ratings then the system will ask the user to review on Google.

Want to Build a CRM Solution for Your Personal Care Business?

Talk to us. We have experience in building more than 50 custom web solutions for varieties of industries. Contact us today and discuss your idea with our professional software consultant.

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